Clickherefor driving directions
1. Do I need an estimate first?
When your vehicle is damaged in a collision, you do need an estimate, but it is not the first thing that you should obtain.
The first order of business is to determine who will pay for the damage. In most cases,
your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage.
Because of this, the estimating process is affected by the needs of the paying party.
All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim.
In addition, we will assist you with the claims process. You don't need to run around wasting your time gathering estimates and claims handling.
It is better to leave the car with us and have the insurance company inspect it with us;
this can prevent discrepancies that may delay repairs. By the way, at Tip Top we do provide free, computerized estimates.
2. What information should I bring to the shop?
Please bring your insurance company claim number and the name of the contact person. We will do the rest.
3. How long will it take?
Well, that depends on the extent of the damage and your insurance response; however, Tip Top has a fast turnaround time on collision repairs as well as an advanced vehicle tracking software system to ensure on-time delivery.
4. What results can I expect?
Expect the best! Tip Top features factory assembly equipment, and technicians who are I-CAR and factory trained, all equipped to precisely restore your vehicle to the highest industry standards.
5. Can you arrange alternative transportation for me while my vehicle is being repaired?
Yes! As a customer of Tip Top's, you will be treated to a courtesy ride to your home or office. In addition, we can assist you in arranging for a rental car.
Repair Questions
1. Is it difficult to match the color on my vehicle?
Yes, it is very difficult to match today's Hi-tech finishes. However, at Tip Top we have computerized paint mixing equipment that, together with our rigid training program, allows our technicians to perfectly match your vehicle's paint. We assure you that your car will look as it did when new!
2. How soon after repairs can I wash my car?
Unlike many other body shops, we at Tip Top bake your vehicle's finish, so it can be washed right away. However, we advise that you wait until 30 days after repairs to wax your car.
3. How do you dispose of your waste? How concerned are you about the environment?
We are very concerned about the environment. All waste is recycled whenever possible. What remains is shipped with an EPA approved hauler to a redemption center that converts it to a safe fuel product.
Payment Issues
1. How do I make the payment?
You can pay us either in cash or by check, we also accept visa and master card.
2. If I have a deductible, how is it paid?
Your deductible is collected by Tip Top Body Shop when you come to pick up your completed vehicle.
Insurance Questions
1. Does my insurance company cover scratches?
It depends on the policy; however, most insurance policies cover scratches under their comprehensive coverage. A distinct advantage is that these claims do not necessarily affect your insurance rates for collision coverage.
2.Will my rate be increased?
We really can't tell if your rates will be increased or not, since we only handle the repair of your vehicle. Your agent or insurance company should be able to tell you if your rates will change.
3. Why do I have to pay my deductible when the other party is at fault?
Your deductible is what you agreed to pay when you purchased your policy. If you are pursuing a claim under your policy, you may have a deductible. If the other party is at fault, your insurance company should try to pursue reimbursement of your deductible through that other party.
4. What if I need a rental vehicle?
INSURED'S: If your insurance company is paying for the repairs you may have an endorsement for Loss of Use on your policy. Your insurance policy will spell out the amount of rental coverage exactly. Ask your insurance claims representative for details.
4. What if I need a rental vehicle?
INSURED'S: If your insurance company is paying for the repairs you may have an endorsement for Loss of Use on your policy. Your insurance policy will spell out the amount of rental coverage exactly. Ask your insurance claims representative for details.
CLAIMANTS: If the other party is paying for the repairs they will also reimburse you for reasonable transportation while your vehicle is in the repair facility. This should include the daily rate, daily license fee, plus tax.
Insurance on your personal vehicle may extend to your rental vehicle, so we recommend that you check with your insurance company.
5. When do you term a vehicle 'a total loss'?
A vehicle is termed 'a total loss' when it would not be cost effective to have the vehicle repaired due to the extensive damages it sustained.
6. What happens when my vehicle is deemed a total loss?
The insurance company has their Total Loss Specialist run a local market valuation specific to the year, make, model, condition and mileage of your vehicle. The specialist will then contact you regarding the valuation. This should include the vehicle's replacement cost and tax and license fees. Your insurance company will also pay for any charges to your vehicle at the shop and pick up your vehicle for sale at auction to a salvage yard.
7. Do I need to report this to the DMV?
The State requires an SR1 form to be filled out if there are damages or injuries over $500.00. You can obtain an SR1form from your insurance company or the DMV.
